Washing Machine - I'm so grateful for washing machines

The other day my washing machine stopped working. I checked things out for myself, then my husband checked it out and we both didn't find anything obvious. The next day I called for the repair man, he was supposed to show up by late morning or early afternoon. Well, we all know he didn't show up til after 3 pm. He spent the next two hours reading his downloaded instruction papers trying to figure out what was wrong with it. I understood it about as good as he did. I was thinking that if I wasn't there it would have taken him 8 hours or more to figure it out. His papers he down loaded from the internet were even stapled in the wrong order. After all the tests and stuff, I kept saying it was the main circuit board, he kept saying it was the motor. So, he called long distance on my home phone to the company Whirlpool and sat on it for over 20 minutes answering all the questions the tech had to say and the tech agreed with me. When the repair man figured out he couldn't do anymore that night and the part had to be ordered he started filling out the paperwork on what to charge me, I'll give him this, he was smart enough not to charge me the full two hours of him reading the papers and sitting on the phone. It still cost me $114. I know it could have been so much worse. Now it was after 5pm and of course he couldn't call on the part needed which ended up being the brains of the machine (main electronic circuit board assembly). This was Friday night. I wash 2-3 loads of laundry every day. I was already about 5 loads behind and it was accumulating very quickly.

Over the weekend I got to thinking, that this main brains part was going to cost me several hundred dollars to get it and have this company put it in. I was also aggravated with the fact that this machine was less than 2 years old. I got the biggest baddest heavy dutiest machine on the market at the time. (At that time, I couldn't afford the extra year warranty which was $100.00 and tenth more than the machine.) I was thinking at the time I purchased the machine, Whirlpool, I've owned several machines by Whirlpool and they have always been awesome. Plus, a big name brand company, they should build the biggest baddest heavy dutiest machine like they claimed.

On Monday, now I'm climbing over stacks and stacks of laundry in nearly every room of the house, because by now there wasn't any more room in the laundry hallway (it's just wide enough to hold the two machines and a walk space). I decided that I was going to call Whirlpool direct and talk to a representative and find out if this is a epidemic with their machines or is this a fluke? Well, after talking with the rep and the supervisor I was told I could get 1/2 off the replacement part and a 1 year warranty. I was like . . what? . . .the part wears out after the year mark and before the 2 year mark, so a year warranty is totally bogus. She then offered a counter offer of sending me the replacement part with no warranty. I was like . . .thank you . . . and that's acceptable to me. Now remember this was Monday morning.

I replayed the phone conversation with anyone who would listen about the offers from Whirlpool and my responses and such, and how I got them to warranty their machine by sending me the replacement part at no expense to me. Would you believe that Tuesday before lunch the Fed-X guy delivered my new replacement part. I was so excited. I did the happy dance. I opened the box, made sure the part was the right part and clipped it in myself. It took me all of 2 minutes. Turned on my machine and magic, I had my mac-daddy washing machine back.

I called Whirlpool and made sure they knew how much I appreciated their professional attitude and response to my request. Not very many company's take care of their consumers once they've got your money, but they did. I told them that I was one happy customer for their respect and quick professional manner in which they handled my case. I also had to make sure to let them know that I was swimming in dirty laundry and their quick response was doubly appreciated. My two little beaty eyes poking out from on top of the mountain of laundry was totally happy to have my washing machine back in production.

I love automatic washing machines. They make my life easier and they get my clothes clean. I am SO truly grateful I don't have to hand wash and beat all the dirty clothes on a rock to try to get them cleaner.

I LOVE WASHING MACHINES!!!